Our Standards

Our Quality Policy

 

We, as the management of Hergüner Danışmanlık A. Ş believe that the quality management system is focused on customer satisfaction. Our quality policy is;

1. To achieve a superior quality level at low cost by aiming to provide excellent service,

2. To create a timely, fast and efficient system by using technological facilities in corporate communication with our internal and external customers, suppliers and all other stakeholders,

3. To determine  the necessary improvement areas by tracking the performance criteria and the processes regularly, to ensure the realization of the activities by providing the necessary conditions in order to establish , implement and carry out the system for effective execution of ISO 9001: 2015 Quality Management System,

4. To provide a seamless quality service at global standards and to increase the amount of trainings, social and cultural activities for a continous improvement; to raise awareness about the benefits of such activities in all segments and enabling the creation of the corporate culture by this way,

5. To encourage leadership and employee participation in all our processes with a participatory and pluralistic management approach,

6. To increase and maximize the level of customer satisfaction through adopting a perfectionist management approach , managing the customer feedback effectively and eliminating the non-value-added transactions resulting in an effective use of resources and the timely provision of services.

 7. To identify and  meet the expectations  of both the internal and external customers, suppliers, legal and corporate corporations,  its shareholders and the society, to support continous improvement, learning and innovation, to adopt an approach of excellence.

 

Our Information Security Management Policy

 

Our Information Security Management Policy is;

1. To ensure that all internal and client information is securely accessible,

2. To maintain and protect the integrity, completeness and accessibility of information,

3. To evaluate and manage any risk that may be associated with both internal and client information,

4. To protect the brand and trustworthiness of our firm,

5. To apply the necessary sanctions for any information security breaches,

6. To comply with all applicable local and international statutory and regulatory requirements, any contractual obligations, and legal ethics to provide information security,

7. To take actions to minimize the effect of information security threats in order to provide business continuity,

8. To protect and improve information access control infrastructure and our information security,

9. To increase staff awareness of information security management through education and training.